my i9-gtr is only connected via usb 2.0

zdpark · 发表于 2019-8-16 14:56:09

Hi

I don't speak Chinese so I ask this question in English. please understand me.

I have an issue with my i9 gtr.

I tried to connect it to my 2 computers via usb 3.0 but It keeps connected as 2.0 without any error message.

those 2 computers are on windows 10. I have updated my i9 GTR as the newest.

Do you have any idea?

chenao · 发表于 2019-8-16 22:50:37

我看不懂,你可以使用翻译软件

chenao · 发表于 2019-8-16 22:58:26

你的接口是USB2.0的

FutureWay · 发表于 2019-8-17 14:35:55

Have you tried all USB ports of your computer？If you tried please give me screenshots of the AIDA64 connectted to other devices.
Summary：I think your USB ports is USB 2.0 but your i9-gtr is USB 3.0 .

oldfans · 发表于 2019-8-17 15:57:11

Have you tried another cable?

Admin · 发表于 2019-8-21 00:07:41

Upgrade the firmware

Here: http://jeyi.com/forum.php?mod=vi ... &extra=page%3D1

zdpark · 发表于 2019-8-24 18:58:54

My galaxy book has only usb 3.1 ports, I tried all the usb c cables I have, same result.

I updated the firmware as well. nothing changed.

zdpark · 发表于 2019-9-19 19:45:53

The last firmware released in September fixes my problem.
Thanks.

Admin · 发表于 2019-9-20 09:15:12

You are welcome, Thank you for choosing JEYI products.

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